BT
Baleseng T

1 reviews | Active since Nov 2012

15 Jul 2017, 10:02

Bad customer service

<p>On the 4th of May I decided to purchase a KIC fridge at Game Voslorus in which it only worked for two weeks called them and they only sent their technician after two weeks he repaired it still it lasted for a week called the store they transferring me from one to another. It's difficult to get hold of the store management how do they manage their store with lies cause they said a new fridge will be delivered even now I'm still waiting for a new fridge will never again buy from Game stores bad customer service I received from one of Massmart stores either you delivering the fridge today or can I please be refunded. When I call they hang up the call on me or say they will get back to me and they never do until I call them what kind of customer service is this.</p>

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Replies (1)
Game
Game's reply17 Jul 2017, 08:59
Official

We acknowledge receipt of your complaint with reference ***7 and apologise for any inconvenience caused.

Senior Management will investigate this matter and will contact you with updated feedback.

Regards.

Group Customer Service Advisor

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Tel: ***73