Bad Customer service

<p>I am writing to inform you about bad customer service that I recently experienced from at Game Mall of Africa. I recently bought a Samsung TV earlier this year which I used for few months (3) and stopped working. I then took it back to the store in May and the sales person whom I bought the TV from accepted the TV and wrote a report that they have to send it to the repair centre and he will report back to me within 21 days.</p> <p><br />After the 21 days has passed by with no feedback from the store, I then went back to the sales person to follow up on the status of the repair and I was told that I needed to pay R5600 for the repair as there was a physical damage on the TV. I was very surprised because I took the pictures of the Tv before it was taken to the repair centre and there were no any physical damages or whatsoever on the unit.</p> <p><br />On the 20th of June I then received an SMS that I needed to come to the store as my repair Item was back. I then went to the store and they told me that the TV cannot be repaired. I then asked to speak to the store manager who explained to me that he will make a follow up and he will contact me the following day of which untill now i have not received an update . I did see the physical damages on the TV which were not there when I brought it to the shop. I then walked out of the store and left the TV in the shop. I am deeply unsatisfied with the service I am getting from Game store.</p>