Bad customer service
<p>So like I went to game store purchase a Driller, and I was told that the driller is under a warrant of 3 months, if something happens to the item within 3 months I can bring it bAck to the store, they will give me a new one or a full refund, that thing broke within 1 month and it has been used once, so I took it back to the store they told me that I must leave it in the store they will take it for repair, wow now they story changes I'm not getting back a new one nor getting a refund, okay I tried to reason with them left it there because all I want is a working driller, so it's been 2 weeks, I got a phone call from Game telling me that I must pay a fee of R 150 because whatever is broken the warrant doesn't cover My God how was I supposed to know that there certain things a warrant covers and doesn't cover? According to Consumer Protection Act, if the item is damaged within 3 months the customer must get a new one or a full refund, so now I must be teaching a big company like Game how to operate and manager the store and their customers **** sake I ain't getting paid to train them on how to handle the store and customers, first thing first you'll need to take all your Managers for training because they lack with good customer service to them as long as they get paid end of the month they don't give a **** if they customers are happy or not,customers are always right plus a word of mouth is very important right now I'll be going around to every social media share my experience with Game, what even worse is that I spent about R15 000 last year to the same game and now they treating me like nobody, a loyal customer must be kept happy at all times so that they'll repeat coming back to the store, secondly they need to take their staff for training so they won't be any misunderstand with game store and their customers in future, I need a good feed back from Game ASAP before I take this matter further! I've never been treated like this before by any store I'm so disappointed at Game such a big store doesn't know the policies and terms & conditions </p>