1 reviews | Active since Mar 2017

16 Mar 2017, 11:00

Bad customer service

<p>I have been waiting for my refund since the 7th of March, when I call they have been saying my refund is with the accounts department will be in my bank account tomorrow every day they saying that, I have spoke to a number of people, but I have noted the names of 3 people that I recently spoken to, they are: Daniellle, Amanda and supervisor: Qaasim Samsodien who said he my money will be in my bank account by Wednesday 22/03/2017, if it's not on bank account by Wednesday 22/03/2017 I told him I will reverse the amount they debitted on my bank account and he agreed.</p> <p> </p> <p>And Game doesn't want to close the account as I told them to close it, they just say they can't close the account, they don't say why.</p> <p> </p> <p>Here is ( ********** 00567) reference with a call I spoke to Qaasim Samsodien today on 16/03/2017.</p> <p> </p> <p>GAME CUSTOMER SERVICE IS JUST USELESS, THEY LIE TO CUSTOMERS</p>

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Replies (2)
Game
Game's reply16 Mar 2017, 11:20
Official

We acknowledge receipt of your complaint with reference ***4 and apologise for your inconvenience in this matter.

We referred t he matter to RCS, the Credit Provider, who will investigate this matter and provide you with udpated feedback. You can also contact them on ***or ***.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,

's update16 Mar 2017, 11:25
Reviewer Update

I have been contacting them for a number of time, can't you read what I said on the complaint.