1 reviews | Active since Feb 2017

24 Feb 2017, 16:02

Bad customer service

<p> </p> <p>On the 20th of Feb 2017 I went to purchase a landline phone at Game store in Jabulani mall Soweto,after choosing it I went straight to the counter to pay,a cashier scanned the phone I gave her R100 she then told me its R120 I told her the prize i saw is R99 she called the supervisor and told her, the supervisor asked me where i took the phone I then offered to take her and showed her the prize myself leaving the cashier with the R100 when we came back the supervisor scanned the phone and she changed the prize to R99 she then allowed the cashier to finalise the sale then the cashier asked for money again,I told her that i left the money with her but she denied and insisted that i took it,she also claimed that she has an eye witness which is another customer,we argued about it until I asked for the manager so he/she would view the footage but she didn't call the manager instead she took out the money and claimed that i left it on the counter of which i gave it to her.I then asked her why is she asking for money whereas she knows where it is and she said she wanted to hear what i would say.I then took my receipt and left the store angry as I was.</p> <p>I felt disrespect and unvalued as a customer and I thought to myself she was taking chances and thought I would pay twice,if really she was doing that to an elderly person it would have been a different story because older people forget easily so he/she would have given her another money which is not right.</p> <p>Game should teach their staff members about customer service !!!</p>

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