Bad customer service

Good day

I bought a phone huawei 5lite from game on the 06/11/2020 and i took it back on the 10/11/2020 because it was faulty after a fight in the store they eventually exchange the phone. On the 22/11/2020 i got caught in the rain and my phone got damage took the phone in on 23/11/2020 just to find out warranty is only software and quote me a estimate of R1000 the lady at customer service told me that the staff working in that department were supposed to tell me that and also about the insurance they have with hollard.That's like 3quarters what i bought the phone for. And if i was educated in the first place on that i would have just take the phone in for repair and not warranty purposes.I also feel like closing my account with them. Thank you