bad customer service

good day<br> i went to the game store at boulders shopping Centre yesterday to purchase a DSTV decoder.<br> as a customer wanting to purchase a device at the game store. i would think it's only my right to make sure<br> that what i purchase would suite my needs. As a potential client i took full advantage, as the TV's were playing i accidently pressed the pause button on one of the PVR remotes as i was testing it. A store consultant by the name of luyanda B(as i am not sure of his surname) came storming out wanting to know why i had pressed the remote. I tried to explain in vain that it was merely a mistake however that fell on deaf ears. i am absolutely appealed by that as a potential client i was yelled by the store consultant as though i was a kid *****ing candy. He went as far as demanding an apology from me( and threatening me), which i refused as i was not in the wrong. i did however apologies to the customers that were watching a game on the TV sets of which they gladly accepted my apology. After what I went through i bought the HD decoder @ R774 then went to a manager explained my experience he did not even have the guts to apologies but referred me to hello peter. please assist<br>