Bad Customer Service

<p>I purchased a phone from game on the 21/12/2016 they told me if i had any problems i could bring the phone back and they would replace it in 7 days. i went back to the store on the 23/12/2016 as they still had not done the rica on the sim card as they were offline, the lady at the counter took my name and cell phone number and told me i would be contacted to do the rica over the phone. on the 28/12/2016 7days of having the phone i took the phone back as my sim was still not sorted and the phone keeps loosing service I have to switch it on and off in order to get messages and missed calls, people keep telling me my phone is off yet it is on, I was told that they cant replace the phone as it has been 8 days not taking into consideration that on the 21st i purchased the phone at night during the late trade. When i went to customer service i was told that it will take 3 weeks to get my phone back so i should go to vodacom myself to find out what is wrong with the phone.</p> <p>This is the second time i purchase a phone from game and have endless problems with the terrible service how can you expect a customer to run around and fix a product that you sold to them that was faulty.</p> <p>I have rights and one of them is a right to have a working phone as i paid the full price for the phone and not half price.</p> <p> </p> <p>Regards </p> <p>Odette Nizam</p>