EM
Ernestine M
1 reviews | Active since Mar 2015
27 Mar 2015, 15:04
Bad Customer Service
I went to get myself a DSTV decoder at game store (Johannesburg City Branch), I didn't know which isle to get the decoder and requested for assistance, the lady who \helped"me just pointed at the decoders without saying anything. I went to where I was pointed at"
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Replies (1)
Game's replyOfficial
28 Mar 2015, 14:16Hello Mash@03,
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize. We would like to change the bad experience that you had in our store and also would like to regain your confidence in our store and business.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize. We would like to change the bad experience that you had in our store and also would like to regain your confidence in our store and business.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply28 Mar 2015, 14:16
Official
Hello Mash@03,
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize. We would like to change the bad experience that you had in our store and also would like to regain your confidence in our store and business.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize. We would like to change the bad experience that you had in our store and also would like to regain your confidence in our store and business.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73