1 reviews | Active since Sept 2016
Bad Customer Service
<p>Game stores has got to be the worst retailer ever, not only were we given bad service at the Fleuradale branch in bloemfontein by one of their supervisirs on 28 Sept 2016 of which i complained about ti the manager but till today i have not received any feedback, To top it all on the said day they said my partner's card was in arrears with R57 but had a credit of 8000+, the R57 was paid on the same day but after a weeke they told him that its now in arrears with R15 and cannot make any purchases surprisingly so when he had credit of 8000+. we have since decided to close the account cause no one gives us a full explanation. The store manager there knows the fully story but he himself has not gotten back tome like really now so much for customer service</p>
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer’s complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. The matter is escalated to Senior Management who will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer’s complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence.
Please accept my sincere apology. The matter is escalated to Senior Management who will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73