Bad customer service

<p>Today drove to game as i saw sofia the first character trike on the weekly leaflet (see attached picture). When i got to the toys department i could not find this trike and asked assistance from one of the sales assistant he couldn help me i asked for the person responsible for that department he didn even know who's responsible for the department. I then asked another one who also could not assist but calledone of the managers in-store. The store manager did not even greet and ask appropriately what exactly im looking for he just went to check at de store room wothout seein what it was he ws already on the phone by the time i could show him. He came back i then showed him on the leaflet what im looking for he went again to check leaving me standing there like a lost person, came back again saying they do not have it and rushed off as i was about to ask him how can they advertise something that they do not have in all storea in East London. I decided to go to the help desk and asked the lady there to please check this item for me as i doubted if this store manager did actually check his name is Deshly. She checked also and checked all the stores in east london including king williams town they all did not have this trike. So she suggested to do a call back voucher for me which she explained and did. </p> <p> </p> <p><br />My question is why does game advertise something on paper that they do not have in store? Because its evident that all the stores in EL did not have it. </p> <p>Secondly i am not happy with the way this Deshly guy handled me at the end of a day i am a paying customer and i should be treated as such no matter how much im going to spend. He undermined and took me for granted. </p> <p> </p> <p><br />I am ****ed i had to drive to vincent for nothing , this is un acceptable. </p>