Bad customer service

<p>This is the worst call centre I have interacted with, I called Game on 12/09/2016 because my son was ****** of his mobile phone, I was told to fax documents. I faxed the documents on the 14/09/16. Heard nothing from them till I called again on the 26/09/16 and then I was told that the system was down so they dont know if they have my documents. However I was given a reference number to go pay access at standard bank. In the evening I then received an sms saying that there is outstanding information that they need from me so I should call them again. I tried calling but as usual I spent 10 minutes on the phone while no one picked up the call. The phone rings more than 5 minutes before you can go through or its not answered till you hang up.This is costly on my side as a customer as I am using my mobile phone to contact them even on the 23/09/2016 I called and there was never a response. What kind of call centre is this that is unable to answer calls this is annoying.</p>