Bad customer service

<p>Hi</p> <p> </p> <p>Yesterday I accompanied my mum to Game. We got to the till.. waited patiently as everyone else until it was her turn to pay.</p> <p> </p> <p>The cashier scans the goods.. my mum decides to pay with her Game card. The cashier then swipes it... and nothing happens. The card doesn't swipe.. she looks at my mother and says "so what now? You going to pay cash?" My mother says to her that the card was working before and suggests the cashier use another terminal. She looked at my mother with such a sour face. She then rings for her supervisor. A lady walking with a crutch. My mother explains the situation to her.... her response "madam there are theven old cards... you need to make a new one" my mother says to her it's embarrassing to stand there with a card you know is usable but cannot work. She also adds and asks why haven't they notified her to get a new card... the supervisor then also gives a sour face and responds in a high tone.. "your magnetic strip is finished.. you need a new card" and walks away towards the customer service desk stands with another lady stares at us and you can see that they were talking about the issue.</p> <p> </p> <p>Nevertheless, my mum paid with another card and we left. </p> <p>So what was it? Did she need a new card because her magnetic strip was finished or because she was still using an old card and had to issue a new one?</p> <p> </p> <p> </p>