Bad customer service

<p>Good morning<br />I app**** for credit with Game Festival Mall on 03/09/2016, I produced copy of my ID, 3 months bank statement and proof of residence as requested<br />I filled in the application form and gave them those documents, I was advised that I'd get feedback between 30 minutes to 48 hours.<br />I called Game Store Card / RCS Enquiries: 0 ********** 33 on Monday 05/09/2016 and I was told my application is still in process I should wait for up to 48 hours again.<br />Today is Friday 09/09/2016 and no feedback, I called Game Store Card / RCS Enquiries: 0 ********** 33 again and I was told that they did not receive my documents, I then called Game Festival Mall<br />to ask what is happening and the lady couldn't find my application her name is Sebenzile. She said she will check my application and get back to me.<br />Now is this the 48 hours I was asked to wait? Tomorrow will be a week 168 hours. Can someone please tell me what's happening.<br />Regards</p>