1 reviews | Active since May 2014
Bad Customer Service
Going to Game Festival mall to upgrade my wife's cellphone contract, we waited in the line for about 15minutes for the customer in front of us to finish up with his transaction, as we moved to the front of the line for the cashier to assist us, another customer standing behind us just handed the cashier his papers and she ignored us and carried on helping the other customer and another customer that came to the side of the counter. We asked the cashier to just assist us as we were standing in the line for some time to be helped. her response was that these people were their earlier the day and she will help them first. We tried to talk to the Store Manager Andre and his attitude towards us was pathetic and did not care at all about the complaint, he just shrugged his shoulders and said nothing. this is really pathetic as he did not even apologised for the bad attitude and bad service as if he could not care less. when i told him i will not return to his store his response was ok as you please.
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence. Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Our team members understand that this is a disciplinary offence. Senior management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,