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Peter M
1 reviews | Active since Mar 2022
17 May 2024, 14:31
Bad customer service
I have an extended warranty on a TV, took it in for repairs 13.04.2024, they never get back to you or they will phone u a week later. Customer service is bad. They can never give me answers. I have to keep phoning in and keep being put thru till the phone cuts out
Helpful (0)
Replies (6)0
Replies (6)
Game's replyOfficial
20 May 2024, 09:49You're welcome.
Game's reply20 May 2024, 09:49
Official
You're welcome.
Game's replyOfficial
20 May 2024, 13:24Thank you for coming back to me, Peter. Your query was escalated to our complaints team and not directly to the store. The agent assigned to your query will be in touch with you once they have feedback from the store.
Game's reply20 May 2024, 13:24
Official
Thank you for coming back to me, Peter. Your query was escalated to our complaints team and not directly to the store. The agent assigned to your query will be in touch with you once they have feedback from the store.
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Peter M's updateReviewer Update
24 May 2024, 11:39Good day, after your head office and game green acres said I can collect TV today ,they want to tell me something about 14 working days, I am extreamly unhappy, TV has been there since 13.04.2024 ,this is unacceptable. How long is this going to carry on
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Peter M's update24 May 2024, 11:39
Reviewer Update
Good day, after your head office and game green acres said I can collect TV today ,they want to tell me something about 14 working days, I am extreamly unhappy, TV has been there since 13.04.2024 ,this is unacceptable. How long is this going to carry on
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Peter M's updateReviewer Update
27 May 2024, 11:45Good day, I'm awaiting a response from you guys please. No mails received, warranty department said last week they will escalate issue but I have not received any mails stating what's going on. This seems like the only way to get response from Game. Please let me know what's going on
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Peter M's update27 May 2024, 11:45
Reviewer Update
Good day, I'm awaiting a response from you guys please. No mails received, warranty department said last week they will escalate issue but I have not received any mails stating what's going on. This seems like the only way to get response from Game. Please let me know what's going on
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Peter M's updateReviewer Update
28 May 2024, 11:35Still no response from game, not any department, not on mails or anything
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Peter M's update28 May 2024, 11:35
Reviewer Update
Still no response from game, not any department, not on mails or anything
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Peter M's updateReviewer Update
04 Jun 2024, 09:31It even got worse, they couldn't fix my TV, the supplier said they told Game 4 weeks ago they can't fix the TV and game keeps telling me I can fetch the TV next week Friday and when Friday comes excuses are ****. I still have 1 year and 8 months left on my extended warranty, but now they passed a credit and made me take out a nother extended warranty on the new TV I got from the credit they passed, they tell me the warranty is void after I get paid out, I said to them why can't give me my 1 year and 8 months warranty back on the new TV and wile I was a game for almost 3 hours they tell me they don't have answers and I must phone customer services, flip I'm at customer services in game and they tell me to phone customer services, this the 3rd TV I buy from them but I will never buy anything from them as they are steel from a person. Why must I pay now R900 for a new extended warranty on my new TV when they still owe me on the previous TV that they could not fix and they did not want to give me the same TV. I mean if they fixed the TV I would still have the 1 year and 8 months left on the TV and they tell me to phone customer services after I spent hours the past 2 months phoning them costing me money and they lie about fixing the TV, this is all bull **** as I'm not being reimbursed for ann the calls and effort trying to aort the TV out. They owe me for the extended warranty I took out on the previous TV they they couldn't fix. How can you sell extended warranty on products that they can't fix. Can't believe how game lies to there customers, I mean they could have told me 4 weeks ago they can't fix the TV.
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Peter M's update04 Jun 2024, 09:31
Reviewer Update
It even got worse, they couldn't fix my TV, the supplier said they told Game 4 weeks ago they can't fix the TV and game keeps telling me I can fetch the TV next week Friday and when Friday comes excuses are ****. I still have 1 year and 8 months left on my extended warranty, but now they passed a credit and made me take out a nother extended warranty on the new TV I got from the credit they passed, they tell me the warranty is void after I get paid out, I said to them why can't give me my 1 year and 8 months warranty back on the new TV and wile I was a game for almost 3 hours they tell me they don't have answers and I must phone customer services, flip I'm at customer services in game and they tell me to phone customer services, this the 3rd TV I buy from them but I will never buy anything from them as they are steel from a person. Why must I pay now R900 for a new extended warranty on my new TV when they still owe me on the previous TV that they could not fix and they did not want to give me the same TV. I mean if they fixed the TV I would still have the 1 year and 8 months left on the TV and they tell me to phone customer services after I spent hours the past 2 months phoning them costing me money and they lie about fixing the TV, this is all bull **** as I'm not being reimbursed for ann the calls and effort trying to aort the TV out. They owe me for the extended warranty I took out on the previous TV they they couldn't fix. How can you sell extended warranty on products that they can't fix. Can't believe how game lies to there customers, I mean they could have told me 4 weeks ago they can't fix the TV.