ND
Nomkhitha D

1 reviews | Active since May 2014

03 Aug 2016, 10:07

bad customer service

<p>Went to Game store at N1 city this morning about 10:30 at the pay point the teller by the name of NTOMBIZANELE greeted but when i saw on the reciept that the chocolates for R30.00 for 5 she rang them separetley and some stuff we bought , we informed her she then just called i beleive to be the supervisor to void but she was busy with another customer, she then ask for us to move to another counter without explaining to us what to do, and she already helped the next customer, i then asked again she rep**** by saying " why are we acting like white people "and continued with her customer, and when we asked her what does she mean by that she ingored us and went on with her customer.</p> <p>We then got a supervisor to come and void the stuff but she only voided other products not the chocolates that where on special .</p> <p> </p> <p>I find this very disturbing for someone to say this to a customer clearly they lack customer services and I was not pleased at all. very angry at the services I got today at Game </p>

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Replies (1)
Game
Game's reply04 Aug 2016, 06:11
Official

Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize.

Senior Management will contact you to discuss this matter.

Regards.

Rina Taute

Group Customer Service Advisor

Tel: 0 ********** 2273