Bad customer service

Good morning I bought a Samsung 70'inch at Game Southgate on the 26 July 2024 and it was not tested with me before I left the store.upon arriving at home to test my tv I noticed that it has a Crack on the screen. I immediately phoned the store letting them know what I'm experiencing and they said I must bring it back of which I did that the same day.Even today nothing happened what I'm actually getting now is calls from their online team because they are aware that I took it up with hellopeter.The last time I received a call it was last week Wednesday when they assured me that by Friday they will get back to me of which they didn't.I'm not evening happy with their calls because imagine two months down the line they still want to know exactly what happened on the day in question. I feel like they are taking me for a ride ,the only call I need from them is the one they would say Come and get your refund.because I spend a lot of money running around and going to their head office in Sandton and I was told nothing they can do.