Bad Customer Service

I have never experienced such bad service! The stores was running a special on various items. I was interrested in a very good deal. I contacted the store manager to find out regarding stock and he confirmed there was 2 items left. He then said that he did check the stock and the only item left is the demo model on the floor, but he can order it in for me. I had no problem as I knew it will only take 3-5 working days. I have made payment at the same time he said he will order it in. My problem: I have paid for the item on 16/08/2023. This manager said he will let me know when the stock arrives. On 22/08/2023 I sent a message asking for feedback after no communication received. The manager sent a message back saying that the order is placed. Then I sent a message again to ask for any feedback a few days later. He said that he is waiting for a truck to come in to see if my stock has arrived from Cape Town. (Why wait for stock from a Cape Town truck knowing they dont have stock) Then again no communication. On 28/08/2023, I sent a message again asking regarding my order. I was then sent the sales order to confirm that my item has been ordered, just to see that the item I paid for on the 16th was only ordered from the store on 28/08/2023.

The manager all of a sudden said that Cape Town does not have the stock and that he must order from Johannesburg. (Surely your operating systems can tell you which branch carries stock of an item or if you call the stores to query stock to place an order Cape Town would have said they dont have stock of the item. I would assume that the next branch would have been contacted immediately after so that the sales person can complete his task and to get the item ordered.)

As a customer, I am extremely unhappy with the service as the customer must always phone to get any sort of feedback. No follow up phone calls.

I have been waiting 12 days just for an order to be placed. Just to wait even longer to get the item I ordered and paid for.