Bad customer service

In my entire life I have never as a customer been so ill treated. I purchased a 17kg wash/Dryer washing machine in 2015 at dionwired Baywest Port Elizabeth and paid R17000.00 cash. There was a two year guarantee on the item and I took out an additional three year warranty policy on this item . In this year 25 June 2020 my machine door gave problems. I tried phoning dionwired numerous times only to find out they closed their doors for good. I didn't know what to do and my son working at Baywest told me game store deals with dionwired customers. My daughter went to game Baywest Port Elizabeth on the 8th June 2020 to ask what I must do. The person that assist her Enrique said I must email the problem and particulars to him. After numerous phone calls and emails. I am still waiting to see what's happening. I want to know? Why the hell are these stores so in a hurry and almost forcing a customer to take out and additional warranty? Why the hell must the customer after taking out a additional warranty must wait so long for assistance and help. Can anyone please tell me . This is very bad customer service indeed and will never ever recommend anyone of my family or friends to purchase any product from any of the game/dionwired/makro stores ever again. I am a rheumatoid arthritis patient and for the past few months are unable to wash my washing due to the fact that I can't use my hands properly. Shame on you game.