Bad Customer Experience- Game Vincent Park

Each time I have visited the Game store in Vincent Park East London, I have been on the receiving end of very bad service. But I keep going back for some reason or other.

My last visit was 2019-04-25. I bought a Hisense 420l black fridge and was told there is no stock and it would be ordered from the Durban and it would take 7-10 working days. I was happy the sales being honest and I went and paid for the fridge.

Working Day 10 (10 May 2019) I call the Vincent Store to find out if the fridge has arrived and discuss delivery logistics. Only to get told that my fridge was only ordered 9 May 2019 and I will have to wait another 7-10 working days because there was an error with the last order.

What infuriates me is that I had to call to get told, when the error was discovered no body bothered to call me the customer and inform me. I have kept quiet long enough about the ********** service received at that and the arrogant manager who is supposed to do service recovery but leaves you angrier.

Your sales may be painting a good picture about that store but their customer experience leaves bitter taste to say the least.