BAD Customer Experience Game BELA BELA
I had a very bad experience on 2018-06-06 at 09h15 in Game Bela Bela.I enquired with regards to paint availability in store and “Tshifa” accompanied me to a person “Alpheus” who apparently was the person who had most knowledge of paint stock.On meeting with Alpheus, he simply ignored his co-worker (Tshifa) and started/continued a conversation with another gentleman (co-worker) who I could not see what his name was.He ignored me and Tshifa and acted as if we were not even there.After his discussion with his co-worker, he left without even looking in our direction and gave the impression that it was not important. I promised him that I will report the matter to your complaints department which also did not bother him at all.I hope you have camera footage you can retrieve.There is NO REASON why customers should be treated this way.Unacceptable.
We acknowledge receipt of your complaint with reference ***3.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually.
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,
We acknowledge receipt of your complaint with reference ***3.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually.
Regards.
Group Customer Service Advisor
Tel: ***73
/rt
Best regards,
