ST
Somana T
1 reviews | Active since Jan 2016
18 May 2018, 13:01
BAD CUSTOMER EXPERIENCE
To whom it may concern,
On the 28th of January this year, My mom took her Samsung LED tv inn for repairs, at Jabulani mall GAME store. Ever since we took the tv in not even once has Game called us to give us feedback, me and my mother have been calling inn to ask for feedback...
Last week Monday my mom called inn again at Game Jabulani mall and spoke to a guy called Gabriel who said he will call her back and provide feedback, Gabriel gave my mother another number to call to ask for feedback regarding the repairs. My mom cause called was told latest by Friday we should have the tv.
We called on Friday and again nobody knew what we where talking about all they could say was we will call you and when we informed that gal nobody has called us in the last 3 months but they have been promising to be in contact she told us she cant speak over the phone as she has customers, like we not customers... Eventually we asked for the Manager spoke to Gordon, he sounded less interested in what we had to say he also said we will call you back, when we informed him that everyone we been speaking to has been saying that he said that is wring they should be giving us an update and he will sort this out and give us feedback by Monday.
Today is Friday again Monday has passed and no one has called us back to give us feedback as Gordon the manager from Game Jabulani mall promised. Game has the worst customer service ever, when you buy a product from Game they sell you a dream and lies, when you have to send something inn for repairs you don't get what was initially promised to you. You get attitude and bad customer service.
Its ridiculous honestly the process we have gone through, I dont know how many times We have gone instore to get feedback , how many times we have called inn to asked for feedback... For a store like GAME you expect only the best but get the worst.
Repair num: 17676 if anyone is interested in assisting us ********** 193 Selinah Tembo
Helpful (0)
Replies (4)0
Replies (4)
Game's replyOfficial
18 May 2018, 13:09We acknowledge receipt of your complaint with reference ***3 and apologise for any inconvenience caused.
Senior Management will investigate this matter and will contact you with updated feedback.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's reply18 May 2018, 13:09
Official
We acknowledge receipt of your complaint with reference ***3 and apologise for any inconvenience caused.
Senior Management will investigate this matter and will contact you with updated feedback.
Regards.
Group Customer Service Advisor
Tel: ***73
Best regards,
Game's replyOfficial
24 May 2018, 10:34We confirm that Management contacted you to advise that the TV will be back in store by Friday - the reason for the delay being that it was an Extended Warranty repair and they do take a bit longer.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply24 May 2018, 10:34
Official
We confirm that Management contacted you to advise that the TV will be back in store by Friday - the reason for the delay being that it was an Extended Warranty repair and they do take a bit longer.
Regards.
Group Customer Service Advisor
***
Tel: ***73
Best regards,
ST
Somana T's updateReviewer Update
24 May 2018, 12:19It is funny how when we purchase the merchandise Games very Employees sell us the extended warranty and omit to inform us that this very same service might also come as a disadvantage, and the very same store that sold us the device and the insurance is very quick to pass on the blame and not take accountability for it. Quick to inform its customers that it does take longer, but when you purchased this extended warranty it was sold as something that would benefit you and won't add more problems for you, we have been without a tv for almost 4 months and we have been doing the running around up and down, calling inn to find out what is happening only when there is a complaint its when Game takes action, wow.. I should remember that next time I want to purchase any merchandise from any one of your stores.
ST
Somana T's update24 May 2018, 12:19
Reviewer Update
It is funny how when we purchase the merchandise Games very Employees sell us the extended warranty and omit to inform us that this very same service might also come as a disadvantage, and the very same store that sold us the device and the insurance is very quick to pass on the blame and not take accountability for it. Quick to inform its customers that it does take longer, but when you purchased this extended warranty it was sold as something that would benefit you and won't add more problems for you, we have been without a tv for almost 4 months and we have been doing the running around up and down, calling inn to find out what is happening only when there is a complaint its when Game takes action, wow.. I should remember that next time I want to purchase any merchandise from any one of your stores.
ST
Somana T's updateReviewer Update
29 May 2018, 17:13Last week we got a Call from a lady called Nicole calling from Samsung regarding our complaint for the TV that was taken inn for repairs, she informed us by Monday latest we would have our tv back, guess what, nothing, she said she puts her neck on the line and promising that definitely we will have our tv, again goes back to my previous, comment why does Game and Sell extended warranty to their customers if they fail to pay out, if they know this extended warranty is a waste of money?? by know we should have had our tv back, Samsung also a very big company failed to repair their very on tv and their Management calls in making empty promises. How do you sell a product you cant fix?? how is a trusted brand like Samsung do that to its customers.
ST
Somana T's update29 May 2018, 17:13
Reviewer Update
Last week we got a Call from a lady called Nicole calling from Samsung regarding our complaint for the TV that was taken inn for repairs, she informed us by Monday latest we would have our tv back, guess what, nothing, she said she puts her neck on the line and promising that definitely we will have our tv, again goes back to my previous, comment why does Game and Sell extended warranty to their customers if they fail to pay out, if they know this extended warranty is a waste of money?? by know we should have had our tv back, Samsung also a very big company failed to repair their very on tv and their Management calls in making empty promises. How do you sell a product you cant fix?? how is a trusted brand like Samsung do that to its customers.