Bad customer etiquette from a Game Cashier: 169662

My wife and i were shopping today in Game store Alberton Mall, and we encountered a very rude cashier. As we were about to pay at her till. Petunia Lelimo, as she was about to attend to our transaction. I indicated to her my choice of payment option to use. She at the time, was busy chit chatting to her colleagues. She missed what i told her. Upon returning her focus on us, she then loudly and without rapport, told us that'' Le bo bua'' literally meaning you must talk first. She basically meant we did not tell her our about our payment option to be used first before she could continue processing our staff. We politely told her that i personally indicated about our payment option way before the staff was placed on the counter. She continued to raise her voice at us, telling us that she asked initially, which was a lie. What followed after that was just plain ferocious outburst from her part, telling us she was entitled to be told about the payment option. This is not the first time we had shopped at the store, using the same payment option, so we were well conversant about it. The most irritating and degusting thing about her is that she never saw her flaw in this. All she needed to do was simply apologise because she was busy chit chatting with her colleagues about her entitlement to leave and that her supervisor was mistreating her, and forgot about us customers who were ready to be served. her colleagues even tried to apologise on her behalf but we refused since she was right there and not prepared to acknowledge our plea. She really ought to be trained on customer etiquette and just plain manners of approach. We deserve respect and care when we shop, not rudeness and plain utter verbal abuse from the staff. interestingly enough, her colleagues came to us whispering how wrong she was. We are very disturbed.