BAD CUSTOMER CARE GAME AND GAME POTCHEFSTROOM

Game Potchefstroom has given us the worst back up service in all our years purchasing at Game stores and we do always choose Game first. No More ! My husband purchased a Carmen Black Edition hair drying set (and have been buying for me those for many many many years). The release latch on the attachments broke and I have not even used the item twice. When taking the whole box with bar code to the store we were asked for proof of payment. Being my husband and it being an item he knows and trusts and it being a gift he did not retain the slip. However this item was purchased in the store by my husband on 14 July 2020 and with the barcode and date the store managers were not able to find the purchase. This was then going to be escalated to Head Office and I was subsequently contacted by Head Office by a person that could not properly speak English or Afrikaans. This led me to go to the store once again and as expected they informed me that Head Office also could not locate the purchase. Now, for an item of less than R500 I assume Game does not care but for me this item is something I paid for and need to use. And if I now have to spend another figure of R500 this item will have costed me R1000! Game stores have never disappointed me but Game Potchefstroom has done no effort to locate the sale or contact me back ever again.