BAD CUSTOMER CARE FROM GAME ONLINE STORE!

I bought a washing machine online 24 June that was on promotion, the next day I got a call that they are delivering the machine. I told them I am away and there's no one to receive the machine. A week later I call the online customer support line to find out when I will get the machine, no one has an answer. I spent 3 days on a call holding for maximum 40min trying to get an answer and on the 4th day I am eventually to they cant find a machine I will get a refund of which I am still waiting for. Because if they refunded my money on time I would go to another service provider to purchase a new machine.My life was compromised moving into a new communal home without a washing machine. Now I have to pay for external laundry services at my expense. I am really disappointed at the online customer care provided by Game