Bad communication and refund took way too long than they said.

Me and a friend of mine ordered a laptop from Game Online last year November, for about two weeks our order was on hold and we were told to send through a proof of payment(which we sent twice) but our order was still on hold and we did not get any clarity as to why the order was still on hold. Close to the end of December we decided to cancel the order and for some reason, though we already cancelled the order they still delivered it, we told the courier to take the laptop back and told him that we already cancelled the order. We called in countless time to try and get a refund but we were told that the refund will take about 3 to 4 days(which at this point was past 8 days), we called in again only to be told that it will take about 7 to 14 days(this was close to the 20th of December). We never got any communication from Game Online regarding our situation and the last time we called(this was last week Wednesday) we were told that head office is aware of our situation but we still haven't got our money back. This is starting to be a problem now and the fact that they don't communicate with us to keep us in the loop is flippen upsetting, Mxm.