Bad communication

I went to the store to get my tv booked for repairs after purchasing a tv in 2017-04-13. When i got there i got an unwelcoming explanation from Viconia working at customer service. I then went to Sarah, who is the store secretary and in charge on that day. She then explained the new process as system changed which system changes i believe if as a customer i had to know i was to be informed of. Sarah could not help me as she had to call head office which is not possible on a sunday(funny how you sell but cant assist with queries after purchase). Of all the rudeness and anger she shown towards me... I told her that returning with a tv set back home is not ****ible as i hired a car to bring it to the store.. It is not my problem that on sunfay head office cannot be contacted, fact is i am there and i spent money to be there and bring a faulty item... I asked her to keep the tv srt in the storage rooms and she shut me out shouting she does not have space... I explained again that there us no way i can return withthe tv... Wait for her to call me and take purchase details, it is inconvinient as sunday it is the only time i get to sort this out.... I do not have my phone on me throughout the day during working hours. The leastshe could have done is to keep the tv set for me in the shop, i left them with all details of purchase and my contacts including the tv so that they can call head offuce, get the re print and book my tv for repairs. How can you not do that little exception when you call yourself a manager. I called the store today and spoke to Tv department guys and they confirmed she mentioned nothing about the tv. Bad after sales all together... So because of your system changes we must suffer or go back and forth spending more money for simple things. Do you care about the sales only and not how customers recieve treatment after sale? I want my tv booked for repairs and i want my tv followed up and be notified like other customers i used to go up and down to make sure they treated fairly when i was working at the store. Or is it a race card as i observed even in my work experience at game?