BAD CLIENT EXPERIENCE AND SERVICE

I purchase a stove online and the 28 NOV 2019 Received it on 7 December 2019 I opened the stove on the 4th of Jan 2020 for the electrician to install it only to find that there is only one point that connects the hob and oven and the only light one plate I went to the store in Midrand on the 5th Jan and was directed to a gentleman by the name of Joshua who I showed pictures of the stove and he took me to the stove that is exactly like mine and said that my stove was a factory fault based on the fact that it only had one point that was not even lighting two plates Nether less he could not assist me and a gave me the stores number as he needed to speak to his manager I called the store again today and was advised by floor manager Emmanuel that they do not deal with issues pertaining to online shopping and I had to call the call centre and that I could call him again if my issue is not resolved I advised that I might not get a new stove and that one might have to be fixed Shouldn’t the stove have been checked before packaging was done Technician was send to my property to assess the stove on the 13 JAN 2020 ,he advised that the oven was incorrect and needed to be replaced , I do not understand why are they not giving me my stove , because I do not owe them, they should come and collect their wrong stove, order no *** All I want is my hob and oven set