BAD BAD SERVICE FROM GAME KENILWORTH CENTRE

Customer number ***0 Reference number *** I bought a Proline laptop which was part of a 3in 1 bundle on 26 June 2021. After 3 weeks the LED was all blurry. I took the laptop back and was advised it had to go to an external company to investigate. I received an sms stating the laptop was ready. I went into Game Kenilworth Centre and the lady opened the laptop only to discover that nothing had been done and the entire LED screen was now completely broken. Again the laptop was sent away. That was 07 August 2021. I have sent 3 emails to the Manger Eugene van Wyk who clearly believes he is beyond his customers as he has not had the decency to respond to my emails. I called into Game on 03 September and spoke to Khulu who deals with the repairs. She again called the external Company who had done absolutely nothing. They were waiting on a Quotation. She promised to call me on the 6th or 7th September. Today is the 17th September and no one has called me. I have called into Game 3 times today and the switchboard operator continuously forwards me to the wrong department who advise me they cannot transfer me to Khulu. How do Game run a business? There is absolutely no service at all. Can someone please investigate and get back to me as a matter of urgency. Game can obtain my details on the reference numbers above