1 reviews | Active since Jun 2014
BAD BAD SERVICE
I have a bought a Galaxy tab 3 at Game in Three rivers at the Riversquare. Where i was told if the Tablet have any problems i must bring it back withing 7 days and they will exchange it. There was something wrong it keeps on saying no sim (even if the sim is in) i took it back. i was told by the manager Riaan, that they must send the tablet in before they can exchange it. I told him that this was not wat i was told by the sales lady. They were so *********** they could've even track the sales lady. Riaan told me he will send the tablet in on the 23rd Oktober and it will take 5 days. Today is far over the 5th day, and nobody got back to me. Once again i have to use my money to phone customer care where i was told that the manager will contact me - nobody contacted me and i also don't have any news on my tablet. THIS IS THE WORST SERVICE EVER!!!<br> REF NO: 42206
We acknowledge receipt of your complaint with reference ***5 and apologize for your inconvenience in this matter.
We confirm that the tablet was returned by the Supplier saying that they cannot find any fault on it. The store now invited you to bring the sim card to the store so that we can check if the problem does not lie with the sim card.
If the sim is also not faulty then the item will be replaced as discussed. We look forward having you in the store to conclude this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***5 and apologize for your inconvenience in this matter.
We confirm that the tablet was returned by the Supplier saying that they cannot find any fault on it. The store now invited you to bring the sim card to the store so that we can check if the problem does not lie with the sim card.
If the sim is also not faulty then the item will be replaced as discussed. We look forward having you in the store to conclude this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73