BAD BAD SERVICE
<p>We paid our account every month.But not realizing our account was settled paid R500 more. Not once when we paid at the till they told us that our account was closed due to not using it for so long. At Game George i requested a voucher. They phoned headoffice and inform me that they will do refund upon receiving bankstatement and copy of id to be emailed to ********** That was done on the 21.9.16. Received email back that i will receive feedback within 48 hours. No feedback was received. I phoned they confirmed that details was received and turnaround time will be 7 day. Well guess what it is now 19 days and no refund was received. After phoning various time no luck with them. Still no refund. This is so unacceptable. </p>
We acknowledge receipt of your complaint and apologise for any inconvenience caused.
We referred the matter to RCS, the Credit Provider, who will investigate this matter and will contact you to discuss and resolve. You can also contact them directly on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
We acknowledge receipt of your complaint and apologise for any inconvenience caused.
We referred the matter to RCS, the Credit Provider, who will investigate this matter and will contact you to discuss and resolve. You can also contact them directly on ***or ***.
Regards.
Rina Taute
Group Customer Service Advisor
Tel: ***73
As another week has passed and no refund was received. RCS reply with email confirming that the money will be in my account by the end of last week. This is now a month later.
If i dont receive my money and a paid up letter by this afternoon. I will lodge a complain with the Ambudsman.
This is really UNACCEPTABLE.
Vanessa vd Merwe
As another week has passed and no refund was received. RCS reply with email confirming that the money will be in my account by the end of last week. This is now a month later.
If i dont receive my money and a paid up letter by this afternoon. I will lodge a complain with the Ambudsman.
This is really UNACCEPTABLE.
Vanessa vd Merwe