BAD BAD SERVICE

Walking into the store we firstly wanted to get a big trolley, only to ding that the trolleys are locked with a chain on the ramp, asked the security to open so we can grab one and was told they are not being used.Walked in to the store some guy gave us a trolley which was broken could not even carry a dinner plate set then we had to make another plan.Went to ask the cashiers if we can find the trolley any where on the tills as some of the customers has, was told to wait at the door for whoever comes back with a trolley then we can use. I went to the help desk/information to get clarity about the trolley matter, the guy by the name of Nkosinathi told us those trolleys are not to be use, then what are they there for if customers are waiting and only allowed to use 10 trolleys?We finally got a trolley.Did our shopping waited on the queue to pay and was told the card machines were off line had to move to another till.Paid and left to the security check point, and then another drama began.. the security goes through all the items in the trolley and then tells us we did not pay for an item ..calls a supervisor who was also confused and clueless.Not allowed to push trolleys to be cars..