BAD BAD BAD CUSTOMER SERVICE

I have never experienced such poor service!!

Firstly Game stops my debit-order without consulting me, then charges me with interest that I wasn't entitled to. So I decided then that I was finished with Game and waited to get my statement from them to settle my account. I paid in the balance that the statement reflected on 14 March 2018. I phoned a few days later and spoke to a consultant to close my account. She told me to hold for the correct department. She then told me that they aren't answering their phones and that she will put a note on my account to notify them that it must be closed. I put down the phone with peace of mind that it will be done.

This month I receive a statement showing that I owe R7.80, Of which R0.10 of that is interest on an R0.00 account. Will someone explain to me how you add interest on a R0.00 account?? Needless to say, the account was not closed, and won't be closed until they sort this out. They charged me R4.80 for customer protection insurance and another R3.66 interest for who knows what.

Its not about the R7.80, I mean its less than what a bread costs. Its just about the principle. Adding interest on an account that is settled is just plain *******. And above all, phoning to get something done and its never done, that's just plain BAD customer service.