BAD BAD BAD

If there where 0 stars I would have chosen that options. I am very disappointed in the unexceptional service I have received from game. Today is my birthday and I feel like crying. I ordered a washing machine at game on the 21ste of August. The online order said that my order will be delivered on Friday the 26th of August. On the 27th of August I moved to a new address. I called them that day and the customer care answer person said that the parcel will be delivered on Monday the 29th of August. So on that Monday when I went to work I paid my housekeeper to wait for the delivery as I moved the weekend and there was no one at the old address to receive the parcel. On that Monday my parcel was not delivered. So I called again and got informed that the machine will be delivered on the Tuesday as Tuesday was the last day in there policy for deliveries. Tuesday I also organised for someone to wait for the machine. Yet Tuesday… No delivery. On Tuesday once again I called in. I was informed that due to Velddrif being an outline area my delivery will only be here on Friday at the latest. I then on Tuesday the 30th of August logged a complaint on the telephone. Yet up on to this date (7 September 2022) have had no reply. I also e-mailed a complaint on the 31st of August, also no reply. Friday the 2nd of August I also did not receive the washing machine. I called in again and heard that I must wait until 6 o’clock for the delivery to come and they will call me again on the Saturday morning to confirm if I received the delivery. No one called me on Saturday the 3rd of September, so I called Game Customer care again and wanted to talk to a manager but was told to call again on Monday. On Monday the 5th of September I called 4 times before I was able to talk to a manager. Every time I was promised that someone will call me back. A lady from leisure logistics called me that Monday saying that they (delivery company) never received my machine. I also on Monday talked to a supervisor at game. She said that she will come back to me and that my delivery will be made on the 6th of September at the latest the 7th of September. I wanted to know what compensation I will receive for the laundry bills and the petrol and extra expenses that would not have been necessary if I had received my delivery. No one came back to me. I called her again on the 7th of September and I got told that my delivery was lost in transit and I must say if I want a refund or if I am going to wait again for the delivery to be made. I also have not been informed about any compensation. I am very disappointed.