Bad bad

Hi Kim, thanks for getting in touch. I'm very sorry to hear about your recent experience. We would like to investigate your complaint further to understand what led to this unfortunate experience. An agent will be in touch with you shortly to discuss this in more detail and work towards a resolution. If you have any additional information that you think might help us resolve your complaint more effectively, feel free to share it with our agent. Again, we apologize for the inconvenience and we appreciate your patience as we work to improve our service.