kP
kornet P

1 reviews | Active since Dec 2015

31 Dec 2015, 16:28

Bad attitude from staff and Manager

The service at Game stores Zambia is shocking to say the least.<br> In the busiest time of the season not all tills are open.<br> I was standing in a long line with my Christmas shopping and when it was time to pay, the cashier informed me that the network is off and that I must pay in cash. <br> I asked her to see the speed point and it was dead, not charged, no battery power. She ****.<br> I told her that I can not leave the trolley just standing there because items can go missing.<br> I told her to find another charged speed point , this took about 5 minutes.<br> When she attempted to swipe, guess what, the battery died !<br> I was told by the so called \manager"to leave all my items there and go and draw cash.<br> I said that's ridiculous"

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Replies (1)
Game
Game's reply01 Jan 2016, 15:36
Official
Hello kornP,

We acknowledge receipt of your complaint with reference ***2 and would like to apologise for any inconvenience caused.

This matter was referred to the store management of Game Lusaka for further investigation and assistance.

Regards

Herman van der Berg
Customer Service Advisor
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