1 reviews | Active since Aug 2011
BAD ATTITUDE FROM SENIOR MANAGEMENT
Wen to Games on Saturday to pay my TV license - Got to the teller an was told to move to another teller.<br> Grumbled a bit but moved anyways - Got to the teller again (after waiting in the que again).Was told to go the tv section by the second teller.<br> Left Games in a huff - Went back (my stupidity - I agree) and went straight to the tv section - Was told at the tv section to go to the tellers a they cannot help.Went to information desk to speak to a manager as was told that i cannot pay my tv license at games - When i ask (the senior manager ) for complaints number he told me that it is no use complaining as the matter would be referred to him anyways to resolve and there was not much he was willing to do. <br> So go Games a heres the finger for<br> 1) untrained staff<br> 2) for senior managers who dont care about customers
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers.
I escalated the matter to the Regional Manager who will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer's complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service.
What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers.
I escalated the matter to the Regional Manager who will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73