LK
Lefa K

1 reviews | Active since Mar 2011

30 May 2017, 13:29

Bad attitude cashier

<p>I went to purchase certain items at Game in Johannesburg CBD on 29/05/2017. I was rudely served by the cashier Nondumiso Mthembu, firstly when I greeted her she did not respond. I requested for a plastic and she just kept quiet. After scanning all the items and paying I realized that she did not include the plastic. So I asked for a plastic and gave her R10, she then responded by saying she doesn’t have change. I asked her what must I do with all the items I bought, should I carry them with my hands? She then told me I should go to other cashiers with a rude attitude. I was shocked at such pathetic customer service. If she had provided me with a plastic as I had requested she would have an change issues. For a brand as big as Masstores do they not send their people for customer service courses? Please advise if the above service is the standard that Game lives up to.</p>

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Replies (2)
LK
Lefa K's update08 Jun 2017, 16:21
Reviewer Update

Good day,

I am yet to receive a response from the Senior manager as per reply from Customer Service Advisor.

LK
Lefa K's update15 Jun 2017, 18:39
Reviewer Update

I would like to say thank you for taking my query in a serious light. Thanks for all the calls and the apology. I will be back at the store to see the improved customer service.