BAD Attitude & BAD Customer Service

<p>Bought a Fitbit HR , in July 2016 it started loosing time and wouldnt sync with my phone. I took it back to Game as it was less than 6 months old. We had to go and find a sales man, found one that was Slouching against the counter and seemed unimpressived that we were asking for help. We explained what had happened and he said well because it was not within 30 days of purchase they would have to send it the supplier and as they are closed we will only get it back sometime in 2017. We said that was ridiculous as it was the beginning of December how could the supplier be closed. He then said there was nothing he could do. We then had to ask for a Manager. She then came and we told us about the 21 days returns/refund policy and because it is the festive season that we should only expect it back in 2017. We then told her that the salesman told us the the suppliers were already closed and he started aguing that , that was not what he had said. No where on the slips regarding the returns policy does it state that there are exceptions over the festive season or that it is 21 working days. It just says 21 days...... I DONT want something repaired if it breaks after less than 5 months. I understand policies need to be adhered to, but the attitude of the salesman straight away got out backs up and angry, I felt like they couldnt care less . They have got my money and I am annoying them. I just want a refund so that I NEVER have to deal with Game again. I would rather pay extra and get better service.</p>