bad attitude and refusal of refund

Hi,<br> <br> <br> I went to game Westgate on the 30th of October 2015 to return the generator as there was faulty in it and we spoke to the floor manager Mosa who was disrespectful to us telling us how stupid we are to return goods after 3 months of purchase and Regenard(store manager) took over because there was so much noise in the store and he told us that we will get our refund once the goods has been assessed from the supplier, instead the store manager didn't keep his promise to call us or give us feedback until I called the store and spoke to Israel as he was out of the store, he followed up with the supplier and tell us they are still busy repairing the machine. Yesterday the 5th November 2015 I received the message saying the goods has been repaired and ready for collection and called Regenard as soon as I received the message to ask him about his promise to call me and he said he still hasn't heard from the supplier he will follow up and I said to him how can u say you haven't heard from the supplier while I receive a message saying the machine is ready for collection and he said he will follow up and call me which he didn't instead I received a call from Israel telling me I won't ge