LL
Lebo L
1 reviews | Active since Feb 2015
25 Feb 2015, 13:31
BAD ATTITUDE AND POOR TELEPHONE SKILLS
Hi<br> <br> I called your store to check the status of my delivery and a very rude lady who keept laughing (with other people in the background) spoke to me in a very bad tone and attitude . I did not catch the name , but it was unprofessional and rude, I will not go into detail about the conversation,then the man that she transferred me to was very nice , I wish you could teach your stuff about telephone manners and people skills. She obviously lacks training!!!!!<br> <br> Lebo
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Game's replyOfficial
25 Feb 2015, 15:19Hello LeboMAMAC,
I am truly sorry to hear about the experience you have just had in this store.
I wish I had names of the people who assisted you in order to address this lack of service with them.
We are a customer centric organization and we value the experience customers have at our Store. Along similar lines, we value respect for the individual, service to our customers and striving for excellence at all times.
I would like to offer my sincere apologies for this and hope that you will indeed visit us again to experience the true customer service which we offer at Game. Senior management will contact you to discuss and resolve this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
I am truly sorry to hear about the experience you have just had in this store.
I wish I had names of the people who assisted you in order to address this lack of service with them.
We are a customer centric organization and we value the experience customers have at our Store. Along similar lines, we value respect for the individual, service to our customers and striving for excellence at all times.
I would like to offer my sincere apologies for this and hope that you will indeed visit us again to experience the true customer service which we offer at Game. Senior management will contact you to discuss and resolve this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply25 Feb 2015, 15:19
Official
Hello LeboMAMAC,
I am truly sorry to hear about the experience you have just had in this store.
I wish I had names of the people who assisted you in order to address this lack of service with them.
We are a customer centric organization and we value the experience customers have at our Store. Along similar lines, we value respect for the individual, service to our customers and striving for excellence at all times.
I would like to offer my sincere apologies for this and hope that you will indeed visit us again to experience the true customer service which we offer at Game. Senior management will contact you to discuss and resolve this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
I am truly sorry to hear about the experience you have just had in this store.
I wish I had names of the people who assisted you in order to address this lack of service with them.
We are a customer centric organization and we value the experience customers have at our Store. Along similar lines, we value respect for the individual, service to our customers and striving for excellence at all times.
I would like to offer my sincere apologies for this and hope that you will indeed visit us again to experience the true customer service which we offer at Game. Senior management will contact you to discuss and resolve this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73