TN
Thabisile N

1 reviews | Active since Aug 2014

24 May 2016, 13:30

Bad attitude and poor customer service

<p>I went to Game a few minutes ago because i needed the sta-soft refill pack on sale. When I got there, they did not have stock. I asked the cashier if it i okay if I took the individual pack and she asked to confirm with one rude lady Christene Langerman who told me no I cannot. I then said okay cool, can i get the slip to buy it with the same amount as it is the last day for the special and they do not have stock. She was quick to advice me that they are not forced to do that in a very disrecpectful attitude. I then told her I am a big game customer and I know it is done that is why I am requesting for it and Christine said, yes but you need to ask for rain check. Why do they already have a name for it if it is not a must. I think she also needs some training on customer service and she has no manner of approach to customers. Even the people she work with confirm that she is rude and have a very bad attitude.</p>

0
Replies (2)
Game
Game's reply25 May 2016, 07:03
Official

We acknowledge receipt of your complaint and apologize for your inconvenience in this matter.

We refer you too our email sent to you requesting more detail as we cannot attend to this matter before we have that info. We await to hear from you.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73

Game
Game's reply26 May 2016, 06:05
Official

Unfortunately we do not have any other option that to close this matter as you did not respond to any request for more details. If you want us to take this matter further please email us on *** and include your contact details.

Regards.

Rina Taute

Group Customer Service Advisor

***

Tel: ***73