Bad attitude and pathetic customer service from Consultants at Game

I closed my Game account because of bad attitude from the customer service consultants, my account was paid up but they kept on charging me a monthly service fee and credit insurance and couldn't care less about how I was feeling abouy being charged for a service I'm not even using. My wife requested me to reopen the account because she wanted to buy certain items from game. The consultant that assisted me at the store promised me that they will get back to me within 24 hours to let me know whether it was approved or not. It's been a week and i haven't received any feedback, I called their customer service and I was told the system is offline. Not even a curtsey to call me back nothing, instead I was told ro call again after 30 min to an hour. I should just keep their account I'm not interested anymore and will definitely discourage anyone planning to open an account.