1 reviews | Active since Jun 2011
Bad attitude and non existant service
I went to Game Boksburg yesterday to purchase a cell phone and external hard drive, but to my horror the staff at the cell phone counter considered it too much of an effort to assist myself and other customers waiting for assistance. I asked one lady to assist to which she just shrugged her shoulder and told me I must just wait as she could not help me, there was one lady behind the till, assisting and another two staff members behind the counter doing nothing. I am a regular shopper at Game and was appalled by the attitude and service I received. What was meant to be a fast in and out, turned into me losing my temper and spending just under a hour for service at the cell phone counter. I eventually left and went to another store where I was treated like a customer should be, with friendly and efficient service. I will definitely think twice before shopping at your store again.
We acknowledge receipt of your complaint with reference ***5 and apologize for your inconvenience in this matter.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize.
We invite you to please call upon senior management should you experience a problem in store again. We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***5 and apologize for your inconvenience in this matter.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize.
We invite you to please call upon senior management should you experience a problem in store again. We thank you for your support.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
