BM
Brigitte M
1 reviews | Active since Sept 2015
29 Sept 2015, 13:46
Bad Attitude
I purchased an Electrolux vacuum cleaner from Game at City view Greyville in June this year. Only had it for 3 months and had problems with it. I took it in this morning and the Indian repair manager (male) just shouted \no we don't exchange"and told the staff member to write a report slip and then he stormed off. Only had it for 3 months and it cost over R1000 so I was expecting better service. Now I have to wait for 21 days to get it back thats a long time to go without vacuuming! Plus I'm not happy with this vacuum cleaner"
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Replies (1)
Game's replyOfficial
01 Oct 2015, 00:30Hello Not Happy!,
We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.
If you item is within the first 6 months of the purchase the item will have to go for assessment (10 days). However you still have the option of repair/replace or refund but the assessment must be done first.
Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.
If you item is within the first 6 months of the purchase the item will have to go for assessment (10 days). However you still have the option of repair/replace or refund but the assessment must be done first.
Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Game's reply01 Oct 2015, 00:30
Official
Hello Not Happy!,
We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.
If you item is within the first 6 months of the purchase the item will have to go for assessment (10 days). However you still have the option of repair/replace or refund but the assessment must be done first.
Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***1 and apologize for your inconvenience in this matter.
If you item is within the first 6 months of the purchase the item will have to go for assessment (10 days). However you still have the option of repair/replace or refund but the assessment must be done first.
Store management will contact you to discuss this matter.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73