Bad attitude

I was called by payments department from game that I haven't paid my acc l, I went to the store we spoke to a lady called Umeez she was rude and had a lot of attitude.....i have never skipped a payment with game it was the stores fault that my payment was not reflecting. Instead of game agency asking politely I'm all of a sudden a bad payer when I have paid double in my previous payment and has never missed a payment ever. I then receive an acknowledge of only one payment not the the amount they said I needed to pay of R118 I'm disgusted by how this lady has treated me and I would appreciate if they retrain their staff on how to talk to consumers. I can not Believe I can be treated this way by Jst underlying with such little money and for the first time not that I did not pay, I'm disgusted by this employee.I hope game doesn't charge me for anything after bombarding me with paying the R118.