pL
philemon L
1 reviews | Active since Feb 2011
27 Jul 2015, 11:38
bad attitude
Went to game store in clear water Roadepoort and bought a gas heater that was on reduced price then had to wait ten minute by the poor cashier who was buzzing simon the floor manger employer 17352 calling him as we could see simon sitting and after ten minute simon had to come make the price adjustment on the cashier point and when we told simon that we been waiting for ten minutes he Arrogantly said that he was busy with another customer which we knew that it was not true and he did even apologise for that .<br> <br> he need to know that customer is king if he wants to still work in the retail sector .<br> <br> thank you<br> <br> Philemon
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Game's replyOfficial
27 Jul 2015, 12:03Hello philemonl,
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize. We would like to change the bad experience that you had in our store and also would like to regain your confidence in our store and business.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually. Disciplinary action will also be taken against the team member.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize. We would like to change the bad experience that you had in our store and also would like to regain your confidence in our store and business.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually. Disciplinary action will also be taken against the team member.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply27 Jul 2015, 12:03
Official
Hello philemonl,
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize. We would like to change the bad experience that you had in our store and also would like to regain your confidence in our store and business.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually. Disciplinary action will also be taken against the team member.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference ***.
Firstly I would like to apologize for the poor service that you received in our stores. There is no excuse for poor service and never will be there any. You are, and always will be one of the important visitors to our stores. Our team did not show you how important you are to us and for that we sincerely apologize. We would like to change the bad experience that you had in our store and also would like to regain your confidence in our store and business.
A Senior manager will be in contact with your shortly to address your concerns. We value you as a Game customer and are committed to improve our service levels continually. Disciplinary action will also be taken against the team member.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,