kN
khathutshelo N
1 reviews | Active since Aug 2014
20 Jul 2015, 15:04
Bad Attitude
On the 18/07/2015 I bought a fridge at Game West gate. When we arrived home we then realised that the water dispenser is faulty. I spoke to Raymond who said I should bring back the fridge, I advised that I will not be liable for trnspoting the fridge back to the store. He was very rude when I spoke to him over the phone and gave me attitude, he said I must for the transportation. Is that how I am spoken to as a client? I paid for transport when I bought the fridge, why am I suppose to be liable again if I was given faulty goods. I felt dispected by Raymond by the way he spoke to me.
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Replies (1)Game's replyOfficial
21 Jul 2015, 15:11Hello khathubaby,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
As discussed with management your fridge will be delivered to you free of charge and the team will be addressed on their customer service.
We look forward having you in the store again soon and assure you of our best service at all times.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
As discussed with management your fridge will be delivered to you free of charge and the team will be addressed on their customer service.
We look forward having you in the store again soon and assure you of our best service at all times.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
Game's reply21 Jul 2015, 15:11
Official
Hello khathubaby,
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
As discussed with management your fridge will be delivered to you free of charge and the team will be addressed on their customer service.
We look forward having you in the store again soon and assure you of our best service at all times.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We acknowledge receipt of your complaint with reference *** and apologize for your inconvenience in this matter.
As discussed with management your fridge will be delivered to you free of charge and the team will be addressed on their customer service.
We look forward having you in the store again soon and assure you of our best service at all times.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
Best regards,
