BAD AFTER SALES SERVICE, NO SERVICE DELIVERY NOR CUSTOMER SATISFACTION!!

<p>I purchased a brand new DEFY fridge from Game Menlyn on 10 June 2016 this year.</p> <p>Within two weekes my bottom freezer overfreeze and we cant seem to open the freezer draws. I called the stores and was advised to call the DEFY service centre ON ********** which i did.The technician comes switch a hairdryer on and defrost the fridge. They seal the rubber and gone.... A month later i call again for the same fault. Techie comes switch on hairdryer, defrost the fridge and use silicone to seal the rubber to the fridge to avoid the air from entering. Now since November i have been calling game for the exact same problem. Techie comes to my house on the 2/12/2016 to assess he tells me that he will now have to replace the door and promised that no air will enter my freezer this time. But today is the 12/12/2016 and we still waiting with no service at all. I cant use my freezer because we scared the draws will brake should we force it open. This fridge comes with a five year warranty why all the repairs on a new product. Why is there no exchange done on this defective unit of yours. Why the poor service. Please collect your item and refund me my money. I will source a unit somewhere where there is actual service delivery and customer satisfaction!!!</p>